/* ============================================================
   Deskuss Freshdesk-Inspired Modern Theme
   ============================================================
   Design System based on Freshdesk Mint portal UI
   - Bootstrap 5-inspired color palette adapted for Bootstrap 3
   - CSS Custom Properties for easy theming
   - Mobile-first responsive design
   - WCAG 2.1 AA accessibility compliant
   ============================================================ */

/* --- CSS Custom Properties (Design Tokens) --- */
:root {
  --dsk-primary: #12344d;
  --dsk-primary-hover: #0f2c41;
  --dsk-primary-light: rgba(18,52,77,0.08);
  --dsk-secondary: #264966;
  --dsk-success: #00795b;
  --dsk-success-hover: #00674d;
  --dsk-danger: #f65050;
  --dsk-danger-hover: #e04040;
  --dsk-warning: #ffc107;
  --dsk-info: #bbdcfe;
  --dsk-body-bg: #f5f7f9;
  --dsk-card-bg: #ffffff;
  --dsk-card-border: #ebeff3;
  --dsk-card-shadow: 0 6px 19px rgba(39,49,58,0.1);
  --dsk-card-radius: 0.75rem;
  --dsk-text-primary: #12344d;
  --dsk-text-secondary: #264966;
  --dsk-text-muted: #6c757d;
  --dsk-text-light: #9aa5b1;
  --dsk-link: #12344d;
  --dsk-link-hover: #0f2c41;
  --dsk-input-border: #b1bdc8;
  --dsk-input-focus: #12344d;
  --dsk-input-focus-ring: rgba(18,52,77,0.25);
  --dsk-input-bg: #ffffff;
  --dsk-input-placeholder: #6c757d;
  --dsk-nav-bg: #12344d;
  --dsk-nav-text: #ffffff;
  --dsk-nav-hover-bg: rgba(255,255,255,0.1);
  --dsk-nav-active-bg: rgba(255,255,255,0.2);
  --dsk-footer-bg: #12344d;
  --dsk-footer-text: rgba(255,255,255,0.8);
  --dsk-font-family: 'Inter', system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
  --dsk-font-mono: 'SF Mono', SFMono-Regular, Consolas, 'Liberation Mono', Menlo, monospace;
  --dsk-font-size-base: 1rem;
  --dsk-line-height: 1.5;
  --dsk-border-radius: 0.375rem;
  --dsk-border-radius-sm: 0.25rem;
  --dsk-border-radius-lg: 0.5rem;
  --dsk-spacing-xs: 0.25rem;
  --dsk-spacing-sm: 0.5rem;
  --dsk-spacing-md: 1rem;
  --dsk-spacing-lg: 1.5rem;
  --dsk-spacing-xl: 2rem;
  --dsk-spacing-2xl: 3rem;
  --dsk-spacing-3xl: 4rem;
  --dsk-transition: 0.15s ease-in-out;
  --dsk-container-max: 1140px;
  --dsk-sidebar-width: 280px;
}

/* --- Google Fonts Import (Inter) --- */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

/* --- Reset & Base --- */
*,
*::before,
*::after {
  box-sizing: border-box;
}

html {
  font-size: 100%;
  -webkit-text-size-adjust: 100%;
  scroll-behavior: smooth;
}

body {
  margin: 0;
  padding: 0;
  font-family: var(--dsk-font-family);
  font-size: var(--dsk-font-size-base);
  line-height: var(--dsk-line-height);
  color: var(--dsk-text-secondary);
  background-color: var(--dsk-body-bg);
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

/* --- Skip to Content (Accessibility) --- */
.dsk-skip-link {
  position: absolute;
  top: -100%;
  left: 0;
  background: var(--dsk-primary);
  color: #fff;
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  z-index: 10000;
  font-weight: 600;
  border-radius: 0 0 var(--dsk-border-radius-sm) 0;
  text-decoration: none;
  transition: top var(--dsk-transition);
}
.dsk-skip-link:focus {
  top: 0;
}

/* --- Typography --- */
h1, h2, h3, h4, h5, h6 {
  margin: 0 0 0.5rem;
  color: var(--dsk-text-primary);
  font-weight: 600;
  line-height: 1.2;
}
h1 { font-size: calc(1.375rem + 1.5vw); }
h2 { font-size: calc(1.325rem + 0.9vw); }
h3 { font-size: calc(1.3rem + 0.6vw); }
h4 { font-size: calc(1.275rem + 0.3vw); }
h5 { font-size: 1.25rem; }
h6 { font-size: 1rem; }

@media (min-width: 1200px) {
  h1 { font-size: 2.5rem; }
  h2 { font-size: 2rem; }
  h3 { font-size: 1.75rem; }
  h4 { font-size: 1.5rem; }
}

a, .link {
  color: var(--dsk-link);
  text-decoration: none;
  transition: color var(--dsk-transition);
}
a:hover, .link:hover {
  color: var(--dsk-link-hover);
  text-decoration: underline;
}

/* --- Container --- */
.dsk-container,
.px-content {
  max-width: var(--dsk-container-max);
  margin-left: auto;
  margin-right: auto;
  padding-left: var(--dsk-spacing-md);
  padding-right: var(--dsk-spacing-md);
  width: 100%;
}

/* --- Top Navigation Bar --- */
.dsk-header {
  background: var(--dsk-nav-bg);
  color: var(--dsk-nav-text);
  position: sticky;
  top: 0;
  z-index: 1050;
  box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}
.dsk-header-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  max-width: var(--dsk-container-max);
  margin: 0 auto;
  padding: 0 var(--dsk-spacing-md);
  height: 64px;
}
.dsk-logo {
  display: flex;
  align-items: center;
  text-decoration: none;
  color: var(--dsk-nav-text);
  flex-shrink: 0;
}
.dsk-logo img {
  max-height: 40px;
  width: auto;
  vertical-align: middle;
}
.dsk-logo-text {
  font-size: 1.25rem;
  font-weight: 700;
  color: var(--dsk-nav-text);
  margin-left: var(--dsk-spacing-sm);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 200px;
}

/* Nav Links */
.dsk-nav-links {
  display: flex;
  align-items: center;
  list-style: none;
  margin: 0;
  padding: 0;
  gap: var(--dsk-spacing-xs);
}
.dsk-nav-links li {
  list-style: none;
}
.dsk-nav-links a {
  display: flex;
  align-items: center;
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  color: var(--dsk-nav-text);
  text-decoration: none;
  border-radius: var(--dsk-border-radius-sm);
  transition: background var(--dsk-transition), color var(--dsk-transition);
  font-weight: 500;
  font-size: 0.9375rem;
  white-space: nowrap;
}
.dsk-nav-links a:hover,
.dsk-nav-links a:focus {
  background: var(--dsk-nav-hover-bg);
  color: var(--dsk-nav-text);
  text-decoration: none;
}
.dsk-nav-links a.active {
  background: var(--dsk-nav-active-bg);
}
.dsk-nav-links a i {
  margin-right: var(--dsk-spacing-xs);
  font-size: 1rem;
}

/* User Dropdown */
.dsk-user-menu {
  position: relative;
  margin-left: var(--dsk-spacing-md);
}
.dsk-user-avatar {
  display: flex;
  align-items: center;
  gap: var(--dsk-spacing-sm);
  padding: var(--dsk-spacing-xs) var(--dsk-spacing-sm);
  border-radius: var(--dsk-border-radius-sm);
  cursor: pointer;
  color: var(--dsk-nav-text);
  text-decoration: none;
  transition: background var(--dsk-transition);
  font-weight: 500;
  font-size: 0.9375rem;
}
.dsk-user-avatar:hover {
  background: var(--dsk-nav-hover-bg);
  text-decoration: none;
  color: var(--dsk-nav-text);
}
.dsk-user-avatar img {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  object-fit: cover;
}
.dsk-user-avatar-name {
  max-width: 120px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.dsk-user-dropdown {
  display: none;
  position: absolute;
  right: 0;
  top: 100%;
  min-width: 200px;
  background: var(--dsk-card-bg);
  border-radius: var(--dsk-border-radius);
  box-shadow: 0 4px 16px rgba(0,0,0,0.12);
  border: 1px solid var(--dsk-card-border);
  padding: var(--dsk-spacing-xs) 0;
  z-index: 1060;
  margin-top: var(--dsk-spacing-xs);
}
.dsk-user-dropdown.show {
  display: block;
}
.dsk-user-dropdown a {
  display: flex;
  align-items: center;
  gap: var(--dsk-spacing-sm);
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  color: var(--dsk-text-secondary);
  text-decoration: none;
  transition: background var(--dsk-transition);
  font-size: 0.9375rem;
}
.dsk-user-dropdown a:hover {
  background: var(--dsk-primary-light);
  color: var(--dsk-text-primary);
}
.dsk-user-dropdown a i {
  width: 18px;
  text-align: center;
  font-size: 0.875rem;
}
.dsk-dropdown-divider {
  height: 1px;
  background: var(--dsk-card-border);
  margin: var(--dsk-spacing-xs) 0;
}
.dsk-dropdown-badge {
  display: inline-block;
  padding: 1px 6px;
  font-size: 0.75rem;
  font-weight: 700;
  line-height: 1;
  color: #fff;
  background: var(--dsk-info);
  border-radius: 10rem;
  margin-left: auto;
}

/* Hamburger */
.dsk-hamburger {
  display: none;
  background: none;
  border: none;
  color: var(--dsk-nav-text);
  font-size: 1.5rem;
  padding: var(--dsk-spacing-sm);
  cursor: pointer;
  line-height: 1;
}

/* Mobile Nav Overlay */
.dsk-nav-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.5);
  z-index: 1049;
}
.dsk-nav-overlay.show {
  display: block;
}

/* Language Switcher */
.dsk-lang-switcher {
  display: flex;
  align-items: center;
  gap: var(--dsk-spacing-xs);
  padding: var(--dsk-spacing-sm) 0;
}
.dsk-lang-switcher a {
  opacity: 0.7;
  transition: opacity var(--dsk-transition);
}
.dsk-lang-switcher a:hover {
  opacity: 1;
  text-decoration: none;
}

/* --- Hero Section (Landing Page) --- */
.dsk-hero {
  background: linear-gradient(135deg, var(--dsk-primary) 0%, var(--dsk-secondary) 100%);
  color: #fff;
  padding: var(--dsk-spacing-3xl) 0;
  text-align: center;
}
.dsk-hero h1 {
  color: #fff;
  font-weight: 700;
  margin-bottom: var(--dsk-spacing-md);
}
.dsk-hero p {
  opacity: 0.9;
  font-size: 1.125rem;
  margin-bottom: var(--dsk-spacing-lg);
}

/* Search Bar */
.dsk-search {
  position: relative;
  max-width: 600px;
  margin: 0 auto;
}
.dsk-search input {
  width: 100%;
  padding: 0.75rem 3rem 0.75rem 1rem;
  font-size: 1rem;
  border: 2px solid rgba(255,255,255,0.3);
  border-radius: var(--dsk-border-radius-lg);
  background: rgba(255,255,255,0.15);
  color: #fff;
  outline: none;
  transition: all var(--dsk-transition);
}
.dsk-search input::placeholder {
  color: rgba(255,255,255,0.7);
}
.dsk-search input:focus {
  background: rgba(255,255,255,0.25);
  border-color: rgba(255,255,255,0.6);
  box-shadow: 0 0 0 3px rgba(255,255,255,0.15);
}
.dsk-search button {
  position: absolute;
  right: var(--dsk-spacing-xs);
  top: 50%;
  transform: translateY(-50%);
  background: rgba(255,255,255,0.2);
  border: none;
  border-radius: var(--dsk-border-radius-sm);
  color: #fff;
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  cursor: pointer;
  transition: background var(--dsk-transition);
}
.dsk-search button:hover {
  background: rgba(255,255,255,0.35);
}

/* Page-level search (light background) */
.dsk-search-light input {
  background: var(--dsk-card-bg);
  border: 1px solid var(--dsk-input-border);
  color: var(--dsk-text-secondary);
}
.dsk-search-light input::placeholder {
  color: var(--dsk-input-placeholder);
}
.dsk-search-light input:focus {
  border-color: var(--dsk-input-focus);
  box-shadow: 0 0 0 3px var(--dsk-input-focus-ring);
}
.dsk-search-light button {
  background: var(--dsk-primary-light);
  color: var(--dsk-text-primary);
}
.dsk-search-light button:hover {
  background: var(--dsk-primary);
  color: #fff;
}

/* --- Action Cards (Landing Page) --- */
.dsk-action-cards {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--dsk-spacing-lg);
  margin: var(--dsk-spacing-2xl) 0;
}
.dsk-action-card {
  display: flex;
  align-items: flex-start;
  gap: var(--dsk-spacing-md);
  padding: var(--dsk-spacing-lg);
  background: var(--dsk-card-bg);
  border: 1px solid var(--dsk-card-border);
  border-radius: var(--dsk-card-radius);
  box-shadow: var(--dsk-card-shadow);
  text-decoration: none;
  color: var(--dsk-text-secondary);
  transition: transform var(--dsk-transition), box-shadow var(--dsk-transition);
}
.dsk-action-card:hover {
  transform: translateY(-2px);
  box-shadow: 0 8px 25px rgba(39,49,58,0.15);
  text-decoration: none;
  color: var(--dsk-text-primary);
}
.dsk-action-card-icon {
  flex-shrink: 0;
  width: 48px;
  height: 48px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  font-size: 1.25rem;
}
.dsk-action-card-icon.new-ticket {
  background: rgba(0,121,91,0.1);
  color: var(--dsk-success);
}
.dsk-action-card-icon.check-status {
  background: rgba(18,52,77,0.1);
  color: var(--dsk-primary);
}
.dsk-action-card h2 {
  font-size: 1.125rem;
  margin-bottom: var(--dsk-spacing-xs);
}
.dsk-action-card p {
  font-size: 0.875rem;
  color: var(--dsk-text-muted);
  margin: 0;
}

/* --- Cards --- */
.dsk-card {
  background: var(--dsk-card-bg);
  border: 1px solid var(--dsk-card-border);
  border-radius: var(--dsk-card-radius);
  box-shadow: var(--dsk-card-shadow);
  margin-bottom: var(--dsk-spacing-lg);
  overflow: hidden;
}
.dsk-card-header {
  padding: var(--dsk-spacing-md) var(--dsk-spacing-lg);
  border-bottom: 1px solid var(--dsk-card-border);
  background: var(--dsk-body-bg);
}
.dsk-card-header h1,
.dsk-card-header h2,
.dsk-card-header h3 {
  margin: 0;
  font-size: 1.125rem;
}
.dsk-card-body {
  padding: var(--dsk-spacing-lg);
}
.dsk-card-footer {
  padding: var(--dsk-spacing-md) var(--dsk-spacing-lg);
  border-top: 1px solid var(--dsk-card-border);
  background: var(--dsk-body-bg);
}

/* --- Breadcrumb --- */
.dsk-breadcrumb {
  padding: var(--dsk-spacing-sm) 0;
  margin-bottom: var(--dsk-spacing-md);
}
.dsk-breadcrumb ol {
  display: flex;
  flex-wrap: wrap;
  list-style: none;
  padding: 0;
  margin: 0;
  font-size: 0.875rem;
}
.dsk-breadcrumb li {
  display: flex;
  align-items: center;
}
.dsk-breadcrumb li + li::before {
  content: '›';
  padding: 0 var(--dsk-spacing-sm);
  color: var(--dsk-text-muted);
}
.dsk-breadcrumb a {
  color: var(--dsk-text-muted);
  text-decoration: none;
}
.dsk-breadcrumb a:hover {
  color: var(--dsk-primary);
}
.dsk-breadcrumb li:last-child {
  color: var(--dsk-text-secondary);
}

/* --- Forms --- */
.dsk-form-group {
  margin-bottom: var(--dsk-spacing-md);
}
.dsk-form-group label {
  display: block;
  font-weight: 600;
  color: var(--dsk-text-secondary);
  margin-bottom: var(--dsk-spacing-xs);
  font-size: 0.9375rem;
}
.dsk-form-group label .required {
  color: var(--dsk-danger);
  margin-left: 2px;
}
.dsk-form-control {
  display: block;
  width: 100%;
  padding: 0.75rem 1rem;
  font-size: 1rem;
  font-weight: 400;
  line-height: 1.25;
  color: var(--dsk-text-primary);
  background-color: var(--dsk-input-bg);
  background-clip: padding-box;
  border: 1px solid var(--dsk-input-border);
  border-radius: var(--dsk-border-radius);
  transition: border-color var(--dsk-transition), box-shadow var(--dsk-transition);
  outline: none;
  appearance: none;
}
.dsk-form-control:focus {
  border-color: var(--dsk-input-focus);
  box-shadow: 0 0 0 3px var(--dsk-input-focus-ring);
}
.dsk-form-control::placeholder {
  color: var(--dsk-input-placeholder);
  opacity: 1;
}
.dsk-form-control:disabled,
.dsk-form-control[readonly] {
  background-color: #e9ecef;
  opacity: 1;
}
select.dsk-form-control {
  background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='none' stroke='%23343a40' stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='m2 5 6 6 6-6'/%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: right 0.75rem center;
  background-size: 16px 12px;
  padding-right: 2.25rem;
}
textarea.dsk-form-control {
  min-height: 120px;
  resize: vertical;
}

/* Form hint */
.dsk-form-hint {
  font-size: 0.8125rem;
  color: var(--dsk-text-muted);
  margin-top: var(--dsk-spacing-xs);
}

/* Form error */
.dsk-form-error {
  font-size: 0.8125rem;
  color: var(--dsk-danger);
  margin-top: var(--dsk-spacing-xs);
}
.dsk-form-group.has-error .dsk-form-control {
  border-color: var(--dsk-danger);
  box-shadow: 0 0 0 3px rgba(246,80,80,0.25);
}

/* --- Buttons --- */
.dsk-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--dsk-spacing-sm);
  padding: 0.75rem 1.25rem;
  font-size: 1rem;
  font-weight: 500;
  line-height: 1.25;
  border-radius: var(--dsk-border-radius);
  border: 1px solid transparent;
  cursor: pointer;
  transition: all var(--dsk-transition);
  text-decoration: none;
  white-space: nowrap;
  user-select: none;
}
.dsk-btn:focus {
  outline: none;
  box-shadow: 0 0 0 3px var(--dsk-input-focus-ring);
}
.dsk-btn-primary {
  background: var(--dsk-primary);
  color: #fff;
  border-color: var(--dsk-primary);
}
.dsk-btn-primary:hover {
  background: var(--dsk-primary-hover);
  border-color: var(--dsk-primary-hover);
  color: #fff;
  text-decoration: none;
}
.dsk-btn-success {
  background: var(--dsk-success);
  color: #fff;
  border-color: var(--dsk-success);
}
.dsk-btn-success:hover {
  background: var(--dsk-success-hover);
  color: #fff;
  text-decoration: none;
}
.dsk-btn-danger {
  background: var(--dsk-danger);
  color: #fff;
  border-color: var(--dsk-danger);
}
.dsk-btn-danger:hover {
  background: var(--dsk-danger-hover);
  color: #fff;
  text-decoration: none;
}
.dsk-btn-secondary {
  background: transparent;
  color: var(--dsk-text-secondary);
  border-color: var(--dsk-input-border);
}
.dsk-btn-secondary:hover {
  background: var(--dsk-primary-light);
  color: var(--dsk-text-primary);
  text-decoration: none;
}
.dsk-btn-outline {
  background: transparent;
  color: var(--dsk-primary);
  border-color: var(--dsk-primary);
}
.dsk-btn-outline:hover {
  background: var(--dsk-primary);
  color: #fff;
  text-decoration: none;
}
.dsk-btn-sm {
  padding: 0.5rem 0.75rem;
  font-size: 0.875rem;
}
.dsk-btn-lg {
  padding: 1rem 1.5rem;
  font-size: 1.125rem;
}
.dsk-btn i {
  font-size: 0.875em;
}

/* --- Alerts --- */
.dsk-alert {
  padding: var(--dsk-spacing-md) var(--dsk-spacing-lg);
  margin-bottom: var(--dsk-spacing-md);
  border-radius: var(--dsk-border-radius);
  border: 1px solid transparent;
  font-size: 0.9375rem;
  display: flex;
  align-items: flex-start;
  gap: var(--dsk-spacing-sm);
}
.dsk-alert i {
  font-size: 1.125rem;
  margin-top: 2px;
  flex-shrink: 0;
}
.dsk-alert-danger {
  color: #943030;
  background-color: #fddcdc;
  border-color: #fccbcb;
}
.dsk-alert-success {
  color: #004937;
  background-color: #cce4de;
  border-color: #b3d7ce;
}
.dsk-alert-warning {
  color: #664d03;
  background-color: #fff3cd;
  border-color: #ffc107;
}
.dsk-alert-info {
  color: #4b5866;
  background-color: #f1f8ff;
  border-color: #ebf5ff;
}
.dsk-alert .close {
  background: none;
  border: none;
  font-size: 1.25rem;
  line-height: 1;
  color: inherit;
  opacity: 0.5;
  cursor: pointer;
  margin-left: auto;
  padding: 0;
}
.dsk-alert .close:hover {
  opacity: 0.8;
}

/* --- Login Page --- */
.dsk-login-wrapper {
  min-height: calc(100vh - 64px);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--dsk-spacing-xl);
  background: var(--dsk-body-bg);
}
.dsk-login-card {
  width: 100%;
  max-width: 420px;
  background: var(--dsk-card-bg);
  border-radius: var(--dsk-card-radius);
  box-shadow: var(--dsk-card-shadow);
  overflow: hidden;
}
.dsk-login-header {
  padding: var(--dsk-spacing-xl) var(--dsk-spacing-xl) var(--dsk-spacing-sm);
  text-align: center;
}
.dsk-login-header h1 {
  font-size: 1.5rem;
  font-weight: 600;
  color: var(--dsk-text-primary);
}
.dsk-login-header p {
  color: var(--dsk-text-muted);
  font-size: 0.9375rem;
  margin-top: var(--dsk-spacing-sm);
}
.dsk-login-body {
  padding: var(--dsk-spacing-lg) var(--dsk-spacing-xl) var(--dsk-spacing-xl);
}
.dsk-login-footer {
  padding: var(--dsk-spacing-md) var(--dsk-spacing-xl);
  text-align: center;
  border-top: 1px solid var(--dsk-card-border);
  background: var(--dsk-body-bg);
}
.dsk-login-footer p {
  margin: 0;
  font-size: 0.875rem;
  color: var(--dsk-text-muted);
}
.dsk-divider {
  display: flex;
  align-items: center;
  margin: var(--dsk-spacing-md) 0;
  color: var(--dsk-text-muted);
  font-size: 0.875rem;
}
.dsk-divider::before,
.dsk-divider::after {
  content: '';
  flex: 1;
  border-bottom: 1px solid var(--dsk-card-border);
}
.dsk-divider::before {
  margin-right: var(--dsk-spacing-sm);
}
.dsk-divider::after {
  margin-left: var(--dsk-spacing-sm);
}

/* External Auth */
.dsk-ext-auth {
  margin-top: var(--dsk-spacing-md);
}
.dsk-ext-auth-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--dsk-spacing-sm);
  width: 100%;
  padding: 0.75rem 1rem;
  margin-bottom: var(--dsk-spacing-sm);
  background: var(--dsk-card-bg);
  border: 1px solid var(--dsk-card-border);
  border-radius: var(--dsk-border-radius);
  color: var(--dsk-text-secondary);
  font-weight: 500;
  text-decoration: none;
  transition: background var(--dsk-transition);
  cursor: pointer;
}
.dsk-ext-auth-btn:hover {
  background: var(--dsk-body-bg);
  text-decoration: none;
}

/* --- Tables --- */
.dsk-table-wrapper {
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  margin-bottom: var(--dsk-spacing-md);
}
.dsk-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.9375rem;
}
.dsk-table th {
  background: var(--dsk-body-bg);
  font-weight: 600;
  color: var(--dsk-text-secondary);
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  border-bottom: 2px solid var(--dsk-card-border);
  text-align: left;
  white-space: nowrap;
}
.dsk-table th a {
  color: var(--dsk-text-secondary);
  text-decoration: none;
}
.dsk-table th a:hover {
  color: var(--dsk-text-primary);
  text-decoration: underline;
}
.dsk-table td {
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  border-bottom: 1px solid var(--dsk-card-border);
  color: var(--dsk-text-secondary);
  vertical-align: top;
}
.dsk-table tbody tr:hover {
  background: var(--dsk-primary-light);
}
.dsk-table tbody tr:hover td a {
  color: var(--dsk-primary);
}

/* --- Status Badges --- */
.dsk-badge {
  display: inline-block;
  padding: 2px 8px;
  font-size: 0.75rem;
  font-weight: 600;
  line-height: 1.4;
  border-radius: 10rem;
  white-space: nowrap;
  vertical-align: baseline;
  text-transform: capitalize;
}
.dsk-badge-open {
  background: rgba(0,121,91,0.1);
  color: var(--dsk-success);
}
.dsk-badge-closed {
  background: rgba(108,117,125,0.1);
  color: var(--dsk-text-muted);
}
.dsk-badge-info {
  background: var(--dsk-info);
  color: var(--dsk-primary);
}
.dsk-badge-warning {
  background: rgba(255,193,7,0.2);
  color: #856404;
}
.dsk-badge-danger {
  background: rgba(246,80,80,0.1);
  color: var(--dsk-danger);
}

/* --- Pagination --- */
.dsk-pagination {
  display: flex;
  align-items: center;
  gap: var(--dsk-spacing-xs);
  padding: var(--dsk-spacing-md) 0;
  font-size: 0.875rem;
}
.dsk-pagination a,
.dsk-pagination span {
  padding: var(--dsk-spacing-xs) var(--dsk-spacing-sm);
  border-radius: var(--dsk-border-radius-sm);
  text-decoration: none;
  color: var(--dsk-text-secondary);
}
.dsk-pagination a:hover {
  background: var(--dsk-primary-light);
  color: var(--dsk-text-primary);
  text-decoration: none;
}
.dsk-pagination .active {
  font-weight: 700;
  color: var(--dsk-text-primary);
}
.dsk-pagination .disabled {
  color: var(--dsk-text-muted);
  pointer-events: none;
}

/* --- Filter Tabs (Status Open/Closed) --- */
.dsk-filter-tabs {
  display: flex;
  gap: var(--dsk-spacing-xs);
  margin-bottom: var(--dsk-spacing-md);
  border-bottom: 2px solid var(--dsk-card-border);
  padding-bottom: 0;
}
.dsk-filter-tab {
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  font-size: 0.9375rem;
  font-weight: 500;
  color: var(--dsk-text-muted);
  text-decoration: none;
  border-bottom: 2px solid transparent;
  margin-bottom: -2px;
  transition: all var(--dsk-transition);
}
.dsk-filter-tab:hover {
  color: var(--dsk-text-secondary);
  text-decoration: none;
}
.dsk-filter-tab.active {
  color: var(--dsk-primary);
  border-bottom-color: var(--dsk-primary);
}

/* --- Thread Entries (Ticket Conversation) --- */
.dsk-thread {
  position: relative;
  padding-top: var(--dsk-spacing-md);
}
.dsk-thread::before {
  content: '';
  position: absolute;
  left: 23px;
  top: 0;
  bottom: 0;
  width: 2px;
  background: var(--dsk-card-border);
  z-index: 0;
}
.dsk-thread-entry {
  position: relative;
  margin-bottom: var(--dsk-spacing-md);
  margin-left: 48px;
  z-index: 1;
}
.dsk-thread-entry.response {
  margin-left: 48px;
}
.dsk-thread-avatar {
  position: absolute;
  left: -48px;
  top: 0;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--dsk-primary-light);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--dsk-primary);
  font-weight: 600;
  font-size: 0.875rem;
  overflow: hidden;
}
.dsk-thread-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  border-radius: 50%;
}
.dsk-thread-bubble {
  background: var(--dsk-card-bg);
  border: 1px solid var(--dsk-card-border);
  border-radius: var(--dsk-card-radius);
  overflow: hidden;
}
.dsk-thread-bubble-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  background: var(--dsk-body-bg);
  border-bottom: 1px solid var(--dsk-card-border);
  font-size: 0.8125rem;
  color: var(--dsk-text-muted);
}
.dsk-thread-header-name {
  font-weight: 600;
  color: var(--dsk-text-primary);
}
.dsk-thread-header-time {
  color: var(--dsk-text-muted);
}
.dsk-thread-bubble.message .dsk-thread-bubble-header {
  background: rgba(195,217,255,0.3);
}
.dsk-thread-bubble.response .dsk-thread-bubble-header {
  background: rgba(221,221,221,0.4);
}
.dsk-thread-bubble.note .dsk-thread-bubble-header {
  background: rgba(255,238,136,0.3);
}
.dsk-thread-body {
  padding: var(--dsk-spacing-md);
  font-size: 0.9375rem;
  line-height: 1.6;
  overflow-x: auto;
}
.dsk-thread-body img {
  max-width: 100%;
  height: auto;
  border-radius: var(--dsk-border-radius-sm);
}
.dsk-thread-attachments {
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
  border-top: 1px solid var(--dsk-card-border);
  background: var(--dsk-body-bg);
  font-size: 0.8125rem;
  color: var(--dsk-text-muted);
}
.dsk-thread-attachments a {
  color: var(--dsk-primary);
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: var(--dsk-spacing-xs);
  margin-right: var(--dsk-spacing-md);
  margin-top: var(--dsk-spacing-xs);
}
.dsk-thread-attachments a:hover {
  text-decoration: underline;
}

/* Thread Events */
.dsk-thread-event {
  display: flex;
  align-items: flex-start;
  gap: var(--dsk-spacing-sm);
  padding: var(--dsk-spacing-xs) 0 var(--dsk-spacing-sm);
  margin-left: 48px;
  font-size: 0.8125rem;
  color: var(--dsk-text-muted);
  z-index: 1;
  position: relative;
}
.dsk-thread-event-icon {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--dsk-body-bg);
  border: 1px solid var(--dsk-card-border);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.75rem;
  flex-shrink: 0;
}

/* --- Reply Form --- */
.dsk-reply-form {
  margin-top: var(--dsk-spacing-lg);
}
.dsk-reply-form .dsk-card {
  margin-bottom: 0;
}

/* --- Ticket Info Grid --- */
.dsk-info-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--dsk-spacing-md);
  margin-bottom: var(--dsk-spacing-md);
}
@media (max-width: 767px) {
  .dsk-info-grid {
    grid-template-columns: 1fr;
  }
}
.dsk-info-item {
  padding: var(--dsk-spacing-sm) 0;
}
.dsk-info-label {
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--dsk-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: var(--dsk-spacing-xs);
}
.dsk-info-value {
  font-size: 0.9375rem;
  color: var(--dsk-text-primary);
}

/* --- Sidebar --- */
.dsk-layout {
  display: flex;
  gap: var(--dsk-spacing-lg);
}
.dsk-main-content {
  flex: 1;
  min-width: 0;
}
.dsk-sidebar {
  width: var(--dsk-sidebar-width);
  flex-shrink: 0;
}
@media (max-width: 991px) {
  .dsk-layout {
    flex-direction: column;
  }
  .dsk-sidebar {
    width: 100%;
  }
}
.dsk-sidebar-card {
  background: var(--dsk-card-bg);
  border: 1px solid var(--dsk-card-border);
  border-radius: var(--dsk-card-radius);
  margin-bottom: var(--dsk-spacing-md);
}
.dsk-sidebar-card-header {
  padding: var(--dsk-spacing-md);
  border-bottom: 1px solid var(--dsk-card-border);
  font-weight: 600;
  font-size: 0.9375rem;
}
.dsk-sidebar-card-body {
  padding: var(--dsk-spacing-md);
  font-size: 0.875rem;
}
.dsk-sidebar-card-body a {
  display: block;
  padding: var(--dsk-spacing-xs) 0;
  color: var(--dsk-text-secondary);
  text-decoration: none;
  transition: color var(--dsk-transition);
}
.dsk-sidebar-card-body a:hover {
  color: var(--dsk-primary);
}

/* --- Footer --- */
.dsk-footer {
  background: var(--dsk-footer-bg);
  color: var(--dsk-footer-text);
  padding: var(--dsk-spacing-lg) 0;
  margin-top: auto;
}
.dsk-footer-inner {
  max-width: var(--dsk-container-max);
  margin: 0 auto;
  padding: 0 var(--dsk-spacing-md);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: var(--dsk-spacing-md);
  font-size: 0.8125rem;
}
.dsk-footer a {
  color: var(--dsk-footer-text);
  text-decoration: none;
  transition: color var(--dsk-transition);
}
.dsk-footer a:hover {
  color: #fff;
  text-decoration: underline;
}

/* --- Utility Classes --- */
.dsk-text-center { text-align: center; }
.dsk-text-right { text-align: right; }
.dsk-text-muted { color: var(--dsk-text-muted) !important; }
.dsk-text-primary { color: var(--dsk-primary) !important; }
.dsk-text-success { color: var(--dsk-success) !important; }
.dsk-text-danger { color: var(--dsk-danger) !important; }
.dsk-mb-0 { margin-bottom: 0 !important; }
.dsk-mb-1 { margin-bottom: var(--dsk-spacing-sm) !important; }
.dsk-mb-2 { margin-bottom: var(--dsk-spacing-md) !important; }
.dsk-mb-3 { margin-bottom: var(--dsk-spacing-lg) !important; }
.dsk-mb-4 { margin-bottom: var(--dsk-spacing-xl) !important; }
.dsk-mt-0 { margin-top: 0 !important; }
.dsk-mt-1 { margin-top: var(--dsk-spacing-sm) !important; }
.dsk-mt-2 { margin-top: var(--dsk-spacing-md) !important; }
.dsk-mt-3 { margin-top: var(--dsk-spacing-lg) !important; }
.dsk-pt-0 { padding-top: 0 !important; }
.dsk-hidden { display: none !important; }
.dsk-sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0,0,0,0);
  white-space: nowrap;
  border: 0;
}

/* --- Custom Data Table --- */
.dsk-custom-data {
  width: 100%;
  margin-top: var(--dsk-spacing-md);
}
.dsk-custom-data th {
  width: 30%;
  background: var(--dsk-body-bg);
  padding: var(--dsk-spacing-sm) var(--dsk-spacing-md);
}
.dsk-custom-data .headline {
  border-bottom: 2px solid var(--dsk-card-border);
  font-weight: 600;
  background: var(--dsk-card-bg);
}

/* --- KB / Featured Articles --- */
.dsk-kb-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--dsk-spacing-lg);
  margin-top: var(--dsk-spacing-lg);
}
@media (max-width: 767px) {
  .dsk-kb-grid {
    grid-template-columns: 1fr;
  }
}
.dsk-kb-category {
  display: flex;
  gap: var(--dsk-spacing-md);
}
.dsk-kb-category-icon {
  flex-shrink: 0;
  width: 40px;
  height: 40px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--dsk-border-radius);
  background: var(--dsk-primary-light);
  color: var(--dsk-primary);
  font-size: 1.25rem;
}
.dsk-kb-category h3 {
  font-size: 1rem;
  font-weight: 600;
  margin-bottom: var(--dsk-spacing-xs);
}
.dsk-kb-category h3 a {
  color: var(--dsk-text-primary);
  text-decoration: none;
}
.dsk-kb-category h3 a:hover {
  color: var(--dsk-primary);
}
.dsk-kb-category a {
  display: block;
  color: var(--dsk-text-secondary);
  font-size: 0.875rem;
  padding: 2px 0;
  text-decoration: none;
}
.dsk-kb-category a:hover {
  color: var(--dsk-primary);
}

/* --- Loading Overlay --- */
#loading {
  background: var(--dsk-card-bg);
  text-align: center;
  border: 1px solid var(--dsk-card-border);
  border-radius: var(--dsk-border-radius);
  padding: var(--dsk-spacing-lg);
  width: 300px;
  position: fixed;
  display: none;
  z-index: 3000;
  box-shadow: 0 10px 40px rgba(0,0,0,0.15);
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
}
#loading h3 {
  color: var(--dsk-text-primary);
}

/* --- Summernote Overrides --- */
.dsk-card .note-editor {
  border: 1px solid var(--dsk-input-border);
  border-radius: var(--dsk-border-radius);
  overflow: hidden;
}
.dsk-card .note-editor .note-toolbar {
  background: var(--dsk-body-bg);
  border-bottom: 1px solid var(--dsk-card-border);
}
.dsk-card .note-editor .note-editing-area .note-editable {
  min-height: 150px;
  padding: var(--dsk-spacing-md);
}

/* --- Page Content Wrapper --- */
.dsk-page-content {
  min-height: calc(100vh - 64px - 200px);
  padding: var(--dsk-spacing-lg) 0;
}
.dsk-page-header {
  margin-bottom: var(--dsk-spacing-lg);
}
.dsk-page-header h1 {
  font-size: 1.5rem;
  font-weight: 600;
}

/* --- Responsive Breakpoints --- */
@media (max-width: 991px) {
  .dsk-header-inner {
    height: 56px;
  }
  .dsk-nav-links {
    display: none;
    position: fixed;
    top: 56px;
    left: 0;
    right: 0;
    bottom: 0;
    background: var(--dsk-card-bg);
    flex-direction: column;
    padding: var(--dsk-spacing-md);
    overflow-y: auto;
    box-shadow: 0 4px 16px rgba(0,0,0,0.1);
    z-index: 1055;
  }
  .dsk-nav-links.show {
    display: flex;
  }
  .dsk-nav-links a {
    color: var(--dsk-text-secondary);
    padding: var(--dsk-spacing-md);
    border-radius: var(--dsk-border-radius);
  }
  .dsk-nav-links a:hover {
    background: var(--dsk-primary-light);
    color: var(--dsk-text-primary);
  }
  .dsk-user-menu {
    margin-left: 0;
    margin-top: var(--dsk-spacing-md);
    padding-top: var(--dsk-spacing-md);
    border-top: 1px solid var(--dsk-card-border);
    width: 100%;
  }
  .dsk-user-dropdown {
    position: static;
    box-shadow: none;
    border: none;
    padding: 0;
    margin: 0;
    display: none;
  }
  .dsk-user-dropdown.show {
    display: block;
  }
  .dsk-hamburger {
    display: flex;
    align-items: center;
    justify-content: center;
  }
  .dsk-hero {
    padding: var(--dsk-spacing-2xl) 0;
  }
  .dsk-search input {
    font-size: 1rem;
    padding: 0.625rem 2.5rem 0.625rem 1rem;
  }
  .dsk-action-cards {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 575px) {
  .dsk-container,
  .px-content {
    padding-left: var(--dsk-spacing-sm);
    padding-right: var(--dsk-spacing-sm);
  }
  .dsk-card-body {
    padding: var(--dsk-spacing-md);
  }
  .dsk-hero h1 {
    font-size: 1.5rem;
  }
  .dsk-info-grid {
    grid-template-columns: 1fr;
  }
  .dsk-thread-entry {
    margin-left: 32px;
  }
  .dsk-thread::before {
    left: 15px;
  }
  .dsk-thread-avatar {
    left: -40px;
    width: 32px;
    height: 32px;
    font-size: 0.75rem;
  }
  .dsk-thread-event {
    margin-left: 32px;
  }
  .dsk-table-wrapper {
    margin: 0 calc(-1 * var(--dsk-spacing-sm));
  }
}

/* --- Override Bootstrap 3 Panel to Card mapping --- */
.panel {
  background: var(--dsk-card-bg);
  border: 1px solid var(--dsk-card-border);
  border-radius: var(--dsk-card-radius);
  box-shadow: var(--dsk-card-shadow);
  margin-bottom: var(--dsk-spacing-lg);
}
.panel-heading {
  padding: var(--dsk-spacing-md) var(--dsk-spacing-lg);
  border-bottom: 1px solid var(--dsk-card-border);
  background: var(--dsk-body-bg);
}
.panel-title {
  font-weight: 600;
  font-size: 1.125rem;
  color: var(--dsk-text-primary);
  margin: 0;
}
.panel-body {
  padding: var(--dsk-spacing-lg);
}
.panel-footer {
  padding: var(--dsk-spacing-md) var(--dsk-spacing-lg);
  border-top: 1px solid var(--dsk-card-border);
  background: var(--dsk-body-bg);
}

/* Override Bootstrap 3 Alerts to Freshdesk style */
.alert-danger {
  color: #943030;
  background-color: #fddcdc;
  border-color: #fccbcb;
}
.alert-success {
  color: #004937;
  background-color: #cce4de;
  border-color: #b3d7ce;
}
.alert-warning {
  color: #664d03;
  background-color: #fff3cd;
  border-color: #ffc107;
}
.alert-info {
  color: #4b5866;
  background-color: #f1f8ff;
  border-color: #ebf5ff;
}

/* Override Bootstrap 3 Buttons with Freshdesk colors */
.alert .close {
  opacity: 0.5;
}
.btn-success {
  background-color: var(--dsk-primary);
  border-color: var(--dsk-primary);
  color: #fff;
}
.btn-success:hover,
.btn-success:focus {
  background-color: var(--dsk-primary-hover);
  border-color: var(--dsk-primary-hover);
  color: #fff;
}
.btn-info {
  background-color: var(--dsk-secondary);
  border-color: var(--dsk-secondary);
  color: #fff;
}
.btn-info:hover,
.btn-info:focus {
  background-color: var(--dsk-primary);
  border-color: var(--dsk-primary);
  color: #fff;
}
.btn-danger {
  background-color: var(--dsk-danger);
  border-color: var(--dsk-danger);
  color: #fff;
}
.btn-danger:hover,
.btn-danger:focus {
  background-color: var(--dsk-danger-hover);
  border-color: var(--dsk-danger-hover);
  color: #fff;
}
.btn-default {
  background-color: transparent;
  border-color: var(--dsk-input-border);
  color: var(--dsk-text-secondary);
}
.btn-default:hover,
.btn-default:focus {
  background-color: var(--dsk-primary-light);
  color: var(--dsk-text-primary);
}
.btn-outline {
  background: transparent;
  border-width: 2px;
}
.form-group-lg .form-control {
  padding: 0.75rem 1rem;
  font-size: 1rem;
  border-radius: var(--dsk-border-radius);
  border: 1px solid var(--dsk-input-border);
}
.form-group-lg .form-control:focus {
  border-color: var(--dsk-input-focus);
  box-shadow: 0 0 0 3px var(--dsk-input-focus-ring);
}
.form-control {
  border-color: var(--dsk-input-border);
  border-radius: var(--dsk-border-radius);
  padding: 0.625rem 0.75rem;
  color: var(--dsk-text-primary);
}
.form-control:focus {
  border-color: var(--dsk-input-focus);
  box-shadow: 0 0 0 3px var(--dsk-input-focus-ring);
}
.form-control::placeholder {
  color: var(--dsk-input-placeholder);
}
label.required,
span.required {
  font-weight: 600;
}
.alert-danger .close,
.alert-success .close,
.alert-warning .close {
  opacity: 0.5;
}

/* Hide PixelAdmin sidebar since we use top nav */
.px-nav {
  display: none !important;
}
/* Content area is now full width since no sidebar */
.px-content {
  width: 100%;
  margin-left: 0 !important;
  padding-bottom: 0;
}

/* Remove fixed width from legacy theme containers */
#container {
  width: 100% !important;
  max-width: 100%;
  margin: 0;
  box-shadow: none;
  background: var(--dsk-body-bg);
}
#content {
  min-height: auto;
  padding: 0;
  margin: 0;
}

/* Language flags */
.flag {
  display: inline-block;
  width: 16px;
  height: 11px;
  margin-left: 2px;
}

/* Perfect Scrollbar Override */
.ps__rail-y {
  opacity: 0;
}

/* Dropzone override */
.dz-preview {
  border-radius: var(--dsk-border-radius) !important;
}

/* Label/badge overrides */
.label-info {
  background-color: var(--dsk-info);
  color: var(--dsk-primary);
}

/* Hide PixelAdmin navbar toggle since we use our own */
.px-nav-toggle {
  display: none !important;
}